Spa Etiquette

From the right dress code to making a reservation in advance: Here are a few tips for your Kreuz-Post Spa visit.

We will lend you a bathrobe, bath towels and slippers. Out of respect for the other guests, we ask you to wear swimwear in the pool area. In Germany and on the Kaiserstuhl, it is customary to enter the sauna naked (no clothing).

During massages, cosmetic and body treatments, your body will be covered and only the part of the body being treated will be exposed. You will be given a disposable pair of briefs.

Please use our sauna towels as a complete base (please also place your feet on the towel). The rule here is: no sweat on wood. Close the sauna door quickly behind you so that heat and steam cannot escape. If you feel uncomfortable doing this, you can wrap yourself in a large towel.

In general, you should avoid the sun after your treatment. After a body peeling or oil massage, you should avoid your next sunbath (solarium) for at least 12 hours.

Smoking is not permitted in the spa. You are welcome to smoke on our bistro terrace at the spa reception.

An integral part of a spa visit is treating the environment with respect. Please only use as many towels as you need.

We would be happy to issue you with vouchers that you can redeem for a spa experience of your choice.

In order to be able to meet your desired appointment as best as possible, we ask you to make a reservation well in advance of your arrival. Of course, we also try to accommodate short-notice appointments. Please contact our reception in the Kreuz-Post - or by phone at +49(0)7662 90910 / email info@kreuz-post.de

Please arrive at least five minutes early for your agreed appointments so that you can fully enjoy your booked pampering time.

Unfortunately, if you are late, it is not possible to extend the treatments beyond the agreed time. If you arrive later than booked, your treatment time will be reduced accordingly.

If you cancel your appointment at short notice, we will charge you 80% of the total. If you cancel up to 24 hours before your appointment, the cancellation is free of charge.

At the spa reception we will be happy to help you plan your personal spa experience. Please be sure to inform us of any special medical requirements. You can address your wishes and suggestions directly to your therapist, be it regarding massage pressure, lighting, music or heat regulation.